What we collect
We collect the minimum information required to match families and caregivers and to operate the service safely.
- Account details: name, email, phone, profile photo (optional).
- Profile & credentials: availability, skills, references, certificates you choose to upload.
- Usage & messaging: messages between users, timestamps, and basic activity logs to prevent abuse.
- Payments: billing details are handled by our payment partner — we do not store full card numbers on our servers.
Why we use your data
We use your data to match, verify, protect and support the community. This includes matching families to carers, enabling secure messaging and responding to requests and complaints.
Cookies & tracking
We use cookies to keep you signed in, remember preferences and to analyze site performance. Essential cookies cannot be disabled without affecting the service.
Sharing & third parties
We do not sell your personal data. We share only with payment processors, verification providers and essential service partners under strict contracts.
Your rights
You can request access, correction, deletion and portability of your data. To exercise rights contact carecompanion@zohomail.com.
Security
We use HTTPS, encryption for sensitive fields, role-based access controls and regular security reviews. If a breach occurs we will follow legal notification rules and inform affected users.