Get help — fast
Use the FAQ below or search the knowledge base for quick answers on profiles, bookings and payments.
If the Help Centre doesn't solve it, reach out by email or phone — we reply quickly during business hours.
For safety or abuse reports, call +2349132272022 and send an email to carecompanion@zohomail.com with details.
Top FAQs
How do I edit my profile?
Sign in, go to your profile (top-right) and choose Edit profile. Update fields and save; changes appear immediately.
How do I cancel a booking?
Open the booking, click Cancel and follow the prompts. Cancellation fees may apply depending on provider policy.
I forgot my password — what now?
Use the 'Forgot password' link on the sign-in page to receive a reset email. If you don't receive it, check your spam or contact support using the button on the right.
How do I report a concern about a caregiver?
If it's urgent, call our safety line at +2349132272022. Otherwise file a report via your dashboard or email support with reference numbers and details.